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Fuel Your Business with More Productive Staff
The CommsOnline Hosted Contact Centre gives your business the technology solution it needs to make staff more productive and callers more satisfied.
Hosted Solution Dramatically Lowers Cost
CommsOnline Hosted Contact Centre has no additional hardware to install; providing the benefits of a fully-functioning, future-proof solution with a familiar and easy-to-use interface without changing your existing infrastructure.
Connect Callers Quickly to the Right Personnel with Skills-Based Routing
Sophisticated and flexible skills-based routing helps callers reach the queue and quickly connect to the right staff member for the job. Customers are allowed to distribute calls with various skill requirements to the person with the best matching skill.
Enhance the On-Hold Experience
Successful businesses are aware that customers start to form opinions about the quality of the company before they even speak to anyone. With the CommsOnline Hosted Contact Centre, you can delight your customers by playing personalised prompts to identified VIPs or those who enter a customer number.
Coach and Monitor Agents for Best Results
CommsOnline Hosted Contact Centre has the flexibility to let you give each agent the guidance he or she needs. Supervisors can observe multiple stations and optimise agents' time and availability in real time, and silently monitor calls for training and quality assurance purposes.
Spot Trends in Queue and Agent Performance
The CommsOnline Hosted Contact Centre Reporter leverages Microsoft Excel to give managers over a dozen intuitive report-generating tools without the hassle of having to import or export information, manipulate or roll up data, or manually create charts. |
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